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Golden Rocket Tours

goldenrockettours.com

TERMS AND CONDITIONS

Effective Date: March 7, 2026

Version 1.0

Please read these Terms and Conditions carefully before booking any tour with Golden Rocket Tours. By making a booking or payment, you confirm that you have read, understood, and agree to be bound by these Terms in full. These Terms apply to all day tours, multi-day tours, and private or custom tour experiences offered by Golden Rocket Tours.

1. Definitions

In these Terms and Conditions, the following definitions apply:

2. Booking & Payment Terms

2.1 How to Book

Bookings may be made through our website at goldenrockettours.com, by email, by telephone, or through an authorized travel agent. A Booking is only confirmed when Golden Rocket Tours issues a written Booking Confirmation and the required deposit has been received in cleared funds.

The Lead Traveler must be at least 18 years of age and by making a Booking accepts these Terms on behalf of all members of their travel group.

2.2 Deposit & Payment Schedule

The following payment schedule applies to all Tours:

For bookings made within 60 days of departure, the full Tour Price is due at the time of booking. All prices are quoted in US Dollars (USD) unless otherwise stated. Golden Rocket Tours accepts payment via credit card, debit card, bank transfer, and PayPal.

Failure to pay the balance by the due date may result in automatic cancellation of your Booking without refund of the deposit.

2.3 Pricing & Inclusions

The Tour Price includes all items explicitly listed under ‘What’s Included’ in the relevant tour description on our website. Unless stated otherwise, the Tour Price does not include:

• International or domestic flights
• Travel insurance (strongly recommended — see Section 5)
• Visa and entry fees
• Optional activities or add-ons marked as optional in the itinerary
• Meals not listed as included in the tour description
• Personal expenses, gratuities, and items of a personal nature
• Airport taxes, fuel surcharges, or government-imposed levies introduced after booking

2.4 Price Changes

Golden Rocket Tours reserves the right to adjust Tour Prices prior to booking confirmation due to changes in fuel costs, currency exchange rates, taxes, or supplier charges. Once your Booking is confirmed and deposit paid, the Tour Price will not be increased except in exceptional circumstances beyond our reasonable control. In such cases, we will notify you as soon as possible and offer you the option to cancel with a full refund.

2.5 Private & Custom Tour Pricing

Private and custom tours are priced individually based on group size, itinerary complexity, accommodation preferences, and transport requirements. A formal quote will be provided in writing before any payment is requested. Custom tour quotes are valid for 14 days from the date of issue.

3. Cancellation & Refund Policy

3.1 Cancellation by the Traveler

If you wish to cancel your Booking, the Lead Traveler must notify Golden Rocket Tours in writing (by email to the address provided in your Booking Confirmation). Cancellation takes effect on the date we receive written notice. The following cancellation charges apply:

Day Tours — Cancellation Schedule

Multi-Day Tours — Cancellation Schedule

Private & Custom Tours — Cancellation Schedule

We strongly recommend purchasing comprehensive travel insurance that includes cancellation cover. Golden Rocket Tours is not responsible for losses arising from a Traveler’s failure to obtain adequate insurance.

3.2 Cancellation or Changes by Golden Rocket Tours

We reserve the right to cancel or modify a Tour in the following circumstances:

• Minimum group size is not met (where applicable) — we will notify you no fewer than 21 days before departure
• Force majeure events including natural disasters, severe weather, civil unrest, government travel warnings, or pandemic-related restrictions
• Safety concerns that make operation of the Tour inadvisable in our reasonable judgment

In the event we cancel a Tour:

1. We will offer you the option to transfer to an alternative tour of equivalent or greater value at no extra cost, OR
2. Receive a full refund of all monies paid to Golden Rocket Tours within 14 business days.

Golden Rocket Tours is not liable for any additional costs incurred by the Traveler, including flights, accommodation, or other non-refundable travel expenses booked independently.

3.3 Amendments by the Traveler

Requests to amend a confirmed Booking (including change of date, destination, or tour type) must be made in writing and are subject to availability. An administration fee of $50 per amendment may apply. Amendments requested within 30 days of departure will be treated as a cancellation and rebooking under the cancellation schedule above.

3.4 Transfers & Name Changes

If you are unable to travel, you may transfer your Booking to another eligible person provided the following conditions are met: written notice is given at least 7 days before departure; the replacement traveler meets all eligibility requirements; and any price difference (if applicable) is settled prior to departure. A transfer fee of $35 per person applies.

4. Liability & Insurance

4.1 Limitation of Liability

Golden Rocket Tours acts as a tour operator and arranges services on behalf of Travelers with third-party suppliers including transportation providers, accommodation operators, activity vendors, and local guides. While we carefully select all suppliers, Golden Rocket Tours is not liable for:

• Loss, injury, damage, delay, or inconvenience caused by the act or omission of any third-party supplier
• Loss or damage to personal baggage, equipment, or belongings
• Delays or changes to transportation schedules, whether caused by weather, mechanical failure, or other circumstances
• Losses arising from force majeure events (see Section 4.4)
• Personal injury or death unless directly caused by our proven negligence

To the fullest extent permitted by applicable law, Golden Rocket Tours’ total liability to any Traveler shall not exceed the total Tour Price paid by that Traveler.

4.2 Traveler Responsibility

By booking with Golden Rocket Tours, each Traveler acknowledges and agrees that:

• Adventure and outdoor activities involve inherent risks, and participation is at the Traveler’s own risk
• The Traveler is responsible for assessing their own physical fitness and suitability for any Tour or activity
• The Traveler will follow all instructions given by guides, tour directors, and activity instructors
• The Traveler accepts full responsibility for their own behavior and the safety of any minors in their care
• Any damage caused by a Traveler to accommodation, vehicles, or equipment will be the financial responsibility of that Traveler

4.3 Travel Insurance — Mandatory Recommendation

Golden Rocket Tours strongly recommends that all Travelers obtain comprehensive travel insurance before departure. At minimum, we recommend coverage that includes:

• Trip cancellation and curtailment
• Emergency medical expenses and evacuation
• Personal accident and liability
• Baggage and personal effects
• 24-hour emergency assistance

While travel insurance is not mandatory to book, Golden Rocket Tours strongly advises all Travelers to be insured. We accept no responsibility for costs incurred by uninsured Travelers that would otherwise have been covered by appropriate insurance.

4.4 Force Majeure

Golden Rocket Tours shall not be liable for any failure to perform, or delay in performance of, any of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, extreme weather, natural disasters, pandemic or epidemic, acts of terrorism, war, civil unrest, government restrictions, or industrial action. In such circumstances, we will make every reasonable effort to minimize disruption and will communicate with Travelers as promptly as possible.

4.5 Indemnification

The Traveler agrees to indemnify and hold harmless Golden Rocket Tours, its employees, guides, and agents from any claims, damages, losses, or expenses (including legal fees) arising from the Traveler’s breach of these Terms, negligence, or willful misconduct.

5. Health & Safety Requirements

5.1 Fitness to Travel

It is the Traveler’s responsibility to ensure they are in good health and physically capable of undertaking the booked Tour. Golden Rocket Tours strongly recommends that Travelers consult their physician before booking if they have any pre-existing medical conditions, are pregnant, or have recently undergone surgery or medical treatment.

5.2 Medical Disclosure

Travelers must disclose any medical condition, disability, dietary requirement, or allergy that may affect their participation or require special assistance. This information must be provided in writing at the time of booking or as soon as the condition becomes known. Golden Rocket Tours will make reasonable efforts to accommodate special requirements but cannot guarantee this in all circumstances. We reserve the right to decline a booking or remove a Traveler from a Tour if undisclosed medical conditions pose a risk to that Traveler or others.

5.3 Vaccinations & Entry Requirements

The Traveler is solely responsible for ensuring they meet all vaccination, health, and entry requirements for their destination(s). Requirements may change at short notice and Golden Rocket Tours cannot be held liable for any costs or consequences resulting from a Traveler’s failure to meet such requirements.

5.4 Conduct & Code of Behavior

All Travelers are expected to behave in a manner that is respectful of local cultures, fellow Travelers, guides, and the natural environment. Golden Rocket Tours reserves the right to remove any Traveler from a Tour without refund if their behavior:

• Poses a risk to the health or safety of themselves or others
• Is abusive, threatening, or harassing toward guides, staff, or fellow Travelers
• Involves the use of illegal substances
• Causes damage to property or the natural environment
• Violates local laws or customs

The decision of the Tour Director or guide is final in all matters of conduct on-tour.

5.5 Alcohol & Substance Policy

The consumption of alcohol in moderation is permitted on Golden Rocket Tours experiences where legally allowed. Golden Rocket Tours does not permit the use of illegal substances on any Tour. Travelers who are visibly intoxicated at the commencement of any activity may be refused participation for safety reasons without refund.

5.6 Children & Minors

Travelers under the age of 18 must be accompanied by a parent or legal guardian at all times. The accompanying adult accepts full responsibility for the minor’s participation, conduct, and compliance with these Terms. Some tours or activities may have minimum age requirements which will be stated in the tour description.

5.7 Emergency Procedures

Golden Rocket Tours operates a 24/7 emergency contact line available to all Travelers during active tours. Emergency contact details are provided in the pre-departure documentation issued to all confirmed Travelers. All guides hold current first aid certifications and carry emergency communication equipment. In the event of a serious medical emergency, Golden Rocket Tours will coordinate with local emergency services and make every effort to arrange appropriate medical assistance. All costs associated with emergency medical treatment remain the Traveler’s responsibility.

6. Privacy & Data Protection

Golden Rocket Tours collects and processes personal data provided during booking solely for the purposes of delivering our services, communicating with Travelers, and complying with legal obligations. We do not sell or share personal data with third parties for marketing purposes. Full details of how we handle your data are set out in our Privacy Policy, available at goldenrockettours.com. By booking, you consent to the collection and use of your personal data as described in our Privacy Policy.

7. Complaints & Dispute Resolution

If you have a complaint during your Tour, please raise it with your Tour Director or guide immediately so that we have the opportunity to resolve the issue. If the matter is not resolved to your satisfaction, please submit a written complaint to Golden Rocket Tours within 28 days of your return, providing full details of your experience.

We will acknowledge all written complaints within 5 business days and aim to provide a full response within 28 days. Golden Rocket Tours is committed to fair and prompt resolution of all complaints.

8. General Provisions

8.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the state in which Golden Rocket Tours is registered.

8.2 Entire Agreement

These Terms and Conditions, together with the Booking Confirmation and any written amendments agreed by both parties, constitute the entire agreement between the Traveler and Golden Rocket Tours. No verbal representations or promises made by any employee or agent shall be binding unless confirmed in writing.

8.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it will be severed from the rest of these Terms, which will continue in full force and effect.

8.4 Amendments to These Terms

Golden Rocket Tours reserves the right to update these Terms and Conditions at any time. Updated Terms will be published on goldenrockettours.com and will apply to all Bookings made on or after the published effective date.

9. Contact Information

For all booking inquiries, amendments, cancellations, or complaints, please contact us:

Golden Rocket Tours Website: goldenrockettours.com Email: info@goldenrockettours.com Emergency (on-tour): Available in your pre-departure documentation

  By booking with Golden Rocket Tours, you confirm you have read, understood, and agree to these Terms and Conditions.  

Effective: March 7, 2026  |  Version 1.0  |  goldenrockettours.com