Terms & Conditions
Before booking your Golden Rocket Tours experience, we encourage you to review the following Terms & Conditions. We’ve organized the information by topic to make it easy to understand everything from booking and payments to health and safety requirements while traveling with us.
Last Updated: July 2026
• How to Book
• Deposits & Payment Schedules
• Tour Inclusions & Exclusions
• Price Adjustments•
• Private & Custom Tour Pricing
How to Book: Bookings may be made through our website, by email, by telephone, or through an authorized travel agent. A Booking is confirmed only after written confirmation has been issued by Golden Rocket Tours and any required deposit or payment has been successfully processed.
The Lead Traveler, the individual who makes the Booking on behalf of their travel group, must be at least eighteen (18) years of age, and accepts these Terms on behalf of all Travelers included in the reservation.
Deposits & Payment Schedule: The following payment schedule applies unless otherwise stated in your Booking Confirmation.
Tour Type | Deposit Required | Balance Due |
Day Tours | 50% of Tour Price at the time of Booking | Remaining balance due 14 days prior to the Departure Date |
Multi-Day Tours | 20% of Tour Price at the time of Booking | Full balance due 60 days prior to the Departure Date |
Private & Custom Tours | 30% of Tour Price at the time of Booking | Full balance due 60 days prior to the Departure Date |
For Bookings made within sixty (60) days of the Departure Date, the full Tour Price is due at the time of Booking. Unless otherwise stated, all prices are quoted in U.S. Dollars (USD).
Golden Rocket Tours currently accepts payment by Credit Card, Debit Card, Bank Transfer, and PayPal. Additional payment methods may be offered from time to time and will be identified during the booking process. Failure to pay the remaining balance by the applicable due date may result in automatic cancellation of your Booking. Deposits may be forfeited in accordance with the Cancellation & Refund Policy.
Tour Inclusions & Exclusions: Each itinerary identifies the services included in the Tour Price. Unless expressly stated otherwise, the Tour Price does not include:
- International or domestic airfare
- Travel insurance (strongly recommended)
- Passports, visas, and entry fees
- Optional activities or add-on experiences
- Meals not specifically listed as included
- Personal expenses, gratuities, and items of a personal nature
- Airport taxes and fuel surcharges
- Government-imposed levies introduced after your Booking has been confirmed
- Any item not expressly identified as included in the Tour description or Booking Confirmation
Price Adjustments: Golden Rocket Tours reserves the right to adjust Tour Prices prior to issuing a Booking Confirmation due to changes in supplier pricing, fuel costs, currency exchange rates, taxes, government fees, or other operating expenses.
Once your Booking has been confirmed and the required deposit has been received, your Tour Price will generally remain unchanged except where adjustments become necessary due to extraordinary circumstances beyond our reasonable control or where permitted by applicable law. Should a material price adjustment become necessary after confirmation, we will notify you promptly and, where appropriate, provide the option to accept the revised price or cancel your Booking for a full refund of amounts paid directly to Golden Rocket Tours.
Private & Custom Tour Pricing: Private and custom Tours are priced individually based on factors including group size, destination(s), length of travel, accommodation preferences, transportation requirements, included activities, seasonal availability, and special requests.
A written quotation will be provided before any payment is requested. Unless otherwise stated, private and custom Tour quotations remain valid for fourteen (14) calendar days from the date issued and are subject to availability until confirmed.
• Cancellation by the Traveler
• Day Tour Cancellation Schedule
• Multi-Day Tour Cancellation Schedule
• Private & Custom Tour Cancellation Schedule
• Cancellation or Changes by Golden Rocket Tours • Independent Travel Arrangements
• Amendments by the Traveler
• Transfers & Name Changes
• Refund Processing
Cancellation by the Traveler: Golden Rocket Tours understands that travel plans may change. If you wish to cancel your Booking, the Lead Traveler must notify Golden Rocket Tours in writing by email using the contact information provided in your Booking Confirmation. Cancellation becomes effective on the date written notice is received by Golden Rocket Tours.
The following cancellation charges apply unless otherwise stated in your Booking Confirmation.
Day Tours| Cancellation Schedule:
Notice Given Before Departure Date | Cancellation Charge |
More than 14 days | Deposit only (no additional charge) |
7 – 14 days | 50% of Tour Price |
3 – 6 days | 75% of Tour Price |
Less than 72 hours or No-Show | 100% of Tour Price (No Refund) |
Multi-Day Tours | Cancellation Schedule:
Notice Given Before Departure Date | Cancellation Charge |
More than 60 days | Deposit only (no additional charge) |
30 – 60 days | 30% of Tour Price |
15 – 29 days | 50% of Tour Price |
8 – 14 days | 75% of Tour Price |
7 days or less or No-Show | 100% of Tour Price (No Refund) |
Private & Custom Tours | Cancellation Schedule:
Notice Given Before Departure Date | Cancellation Charge |
More than 60 days | Deposit only (no additional charge) |
30 – 60 days | 40% of Tour Price |
15 – 29 days | 60% of Tour Price |
14 days or less or No-Show | 100% of Tour Price (No Refund) |
Travel insurance that includes trip cancellation and interruption coverage is strongly recommended for all Travelers. Golden Rocket Tours is not responsible for losses arising from a Traveler’s failure to obtain adequate insurance.
Cancellation or Changes by Golden Rocket Tours: Golden Rocket Tours reserves the right to cancel, postpone, or modify any travel experience due to circumstances beyond our control or when necessary to ensure the safety and well-being of our travelers and staff. Circumstances that may result in a cancellation or itinerary modification include, but are not limited to:
- The minimum group size required to operate the tour is not met (where applicable). Travelers will be notified no fewer than twenty-one (21) days prior to departure date
- Force Majeure events (see Force Majeure section), including natural disasters, severe weather conditions, civil unrest, government advisories, transportation disruptions, public health emergencies, or other events beyond our reasonable control
- Safety, operational, or environmental concerns that make the tour inadvisable in our reasonable judgment
In the event Golden Rocket Tours cancels a confirmed Tour, Travelers will be offered one of the following options:
- Transfer to an alternative Tour of equal or greater value at no additional cost; or
- Receive a full refund of all monies paid directly to Golden Rocket Tours. Refunds will be processed within fourteen (14) business days
Golden Rocket Tours is not responsible for any additional expenses incurred by the Traveler, including but not limited to airfare, hotel accommodations, travel insurance, visas, transportation, or other non-refundable travel arrangements booked independently.
Independent Travel Arrangements: Golden Rocket Tours is not responsible for any additional expenses incurred by Travelers relating to independently arranged travel services, including but not limited to flights, accommodation, or other non-refundable travel expenses.
Amendments by the Traveler: Requests to amend a confirmed Booking (including changes to the travel date, destination, or Tour type) must be made in writing and are subject to availability. An administration fee of $50 per amendment may apply. Amendments requested within thirty (30) days of the Departure Date may be treated as a cancellation and subject to the Cancellation & Refund Policy above.
Transfers & Name Changes: If you are unable to travel, you may transfer your Booking to another eligible person provided the following conditions are met:
- Written notice is given at least seven (7) days before Departure Date
- Replacement Traveler meets all eligibility requirements
- Any price difference (if applicable) is settled prior to Departure Date
- Transfer fee of $35 per person applies
Refund Processing: Approved refunds will be processed using the original method of payment whenever possible. Refunds are generally processed within fourteen (14) business days; however, actual posting times may vary depending on your financial institution or payment processor.
• Travel Insurance
• Limitation of Liability
• Traveler Responsibilities
• Third-Party Suppliers
• Accommodation & Transportation
Travel Insurance: Comprehensive travel insurance is strongly recommended for every Traveler and, at minimum, should include:
- Trip cancellation and interruption
- Emergency medical expenses and medical evacuation
- Personal accident and liability
- Baggage loss and personal effects
- 24-hour emergency assistance
Golden Rocket Tours is not responsible for losses or expenses by uninsured Travelers that could have been covered under an appropriate travel insurance policy.
Limitation of Liability: Golden Rocket Tours acts as a Tour operator and arranges services on behalf of Travelers with third-party suppliers including transportation providers, accommodation operators, activity vendors, and local guides. While we carefully select all suppliers, Golden Rocket Tours is not liable for:
- Loss, injury, damages, delay, or inconvenience caused by the act or omission of any third-party supplier
- Loss or damage to personal baggage, equipment, or belongings
- Delays or changes to transportation schedules, whether caused by weather, mechanical failure, or other circumstances
- Losses arising from force majeure events (see Section Force Majeure)
- Personal injury or death unless directly caused by our proven negligence
To the fullest extent permitted by applicable law, Golden Rocket Tours’ total liability to any Traveler shall not exceed the total Tour Price paid by that Traveler.
Traveler Responsibilities: By booking with Golden Rocket Tours, each Traveler acknowledges and agrees that:
- Adventure and outdoor activities involve inherent risks, and participation is at the Traveler’s own risk
- The Traveler is responsible for assessing their own physical fitness and suitability for any Tour or activity
- The Traveler will follow all instructions provided by Guides, Tour Directors, and Activity Instructors
- The Traveler accepts full responsibility for their own behavior and for any minors traveling in their care
- Any damage caused by a Traveler to accommodations, vehicles, equipment, or property will be the financial responsibility of that Traveler
Third-Party Suppliers: Golden Rocket Tours works with independent hotels, transportation providers, local guides, restaurants, activity operators, and other suppliers. Although we carefully select our partners, we are not responsible for their independent acts, omissions, or operational decisions except where required by applicable law.
Accommodation & Transportation: Hotels, lodges, transportation providers, airlines, river vessels, and other suppliers may occasionally require substitutions because of availability, operational requirements, or circumstances beyond our control. Golden Rocket Tours will make reasonable efforts to provide services of a comparable standard whenever practical.
• Fitness to Travel
• Medical Disclosure
• Travel Health & Entry Requirements
• Adventure Activities & Assumption of Risk
• Traveler Conduct
• Alcohol & Substance Policy
• Children & Minors
• Emergency Procedures
Fitness to Travel: Many Golden Rocket Tours experiences involve outdoor activities, remote destinations, varying terrain, changing weather conditions, and transportation by road or water. It is the Traveler’s responsibility to ensure they are in good health and physically capable of undertaking the booked Tour.
Golden Rocket Tours strongly recommends that Travelers consult their physician before Booking if they have any pre-existing conditions, are pregnant, or have recently undergone surgery or medical treatment.
Medical Disclosure: Travelers must disclose any medical condition, mobility limitation, allergy, dietary restriction, or other circumstance that may affect their participation in a Tour or require special assistance. Golden Rocket Tours will make reasonable efforts to accommodate special requirements but cannot guarantee that all requests can be met.
Golden Rocket Tours reserves the right to decline a Booking or remove a Traveler from a Tour if an undisclosed medical condition presents a risk to the Traveler, other participants, or Tour personnel.
Travel Health & Entry Requirements: Travelers are solely responsible for ensuring they meet all vaccination, health, passport, visa, and entry requirements for their destination(s). Requirements may change at any time, and it is the Traveler’s responsibility to verify and comply with all applicable government and transportation provider requirements prior to Departure Date.
Golden Rocket Tours is not responsible for any costs, delays, denied boarding, refused entry, or other consequences resulting from a Traveler’s failure to meet such requirements.
Adventure Activities & Assumption of Risk: Adventure activities may include hiking, boating, wildlife viewing, cultural visits, swimming, photography excursions, and other outdoor experiences. Participation is voluntary, and Travelers should only participate in activities appropriate to their physical abilities, experience, and comfort level.
Traveler Conduct: All Travelers are expected to behave in a manner that is respectful of fellow Travelers, local communities, guides, suppliers, and the destinations we visit. Golden Rocket Tours reserves the right to remove any Traveler from a Tour or activity, without refund, if their conduct:
- Poses a risk to the health, safety, or well-being of themselves or others
- Is abusive, threatening, discriminatory, or harassing toward guides, staff, suppliers, or fellow Travelers
- Involves the use or possession of illegal substances
- Causes damage to accommodations, vehicles, equipment, property, or the natural environment
- Violates local laws, customs, or regulations
- Materially disrupts the safety or enjoyment of the Tour experience for other Travelers
The decision of the Tour Director or Guide is final in all matters relating to Traveler conduct while on Tour.
Alcohol & Substance Policy: Golden Travel Tours does not permit the use or possession of illegal substances during any Tour or activity. Travelers who are visibly intoxicated or whose behavior may compromise their own safety or the safety, comfort, or enjoyment of others may be refused participation in any Tour or activity without refund.
Children & Minors: Travelers under the age of eighteen (18) must be accompanied by a parent or legal guardian at all times unless otherwise stated in the Tour description or expressly approved in writing by Golden Rocket Tours. The accompanying adult assumes full responsibility for the minor's participation, conduct, safety, and compliance with these Terms & Conditions throughout the travel experience.
Certain Tours, activities, or accommodations may have minimum age requirements or may not be suitable for young children. Golden Rocket Tours reserves the right to impose age restrictions when necessary for safety or operational reasons.
Emergency Procedures: Golden Rocket Tours maintains emergency procedures designed to address unexpected situations that may arise during a travel experience. In the event of a medical emergency, natural disaster, transportation disruption, or other unforeseen circumstance, our team will make reasonable efforts to coordinate appropriate assistance and communicate important information to Travelers as promptly as possible. Travelers are responsible for carrying any required medications, maintaining adequate travel insurance, and providing accurate emergency contact information prior to Departure Date.
Any costs associated with emergency medical treatment, evacuation, transportation, or other services not expressly included in the Tour Price remain the responsibility of the Traveler unless otherwise covered by travel insurance or applicable law.
• Third-Party Website & Links
• Website Use
• Intellectual Property
Third-Party Website & Links: The Golden Rocket Tours website may contain links to third-party websites, booking platforms, tourism organizations, and other external resources. Golden Rocket Tours is not responsible for the content, privacy practices, or availability of any third-party websites or services.
Website Use: The Golden Rocket Tours website is provided for lawful personal and commercial travel planning purposes. Users agree not to interfere with website operations, introduce malicious software, attempt unauthorized access, scrape website content, create fraudulent bookings, or otherwise misuse the website or its services. Golden Rocket Tours reserves the right to suspend or terminate access for users who violate these Terms or engage in conduct that compromises the security or integrity of our website.
Intellectual Property: All trademarks, logos, Tour names, itineraries, text, graphics, photographs, videos, blog content, downloadable resources, and other materials appearing on the Golden Rocket Tours website are owned by or licensed to Golden Rocket Tours and are protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, displayed, or used for commercial purposes without the prior written consent of Golden Rocket Tours.
• Concerns During a Tour
• Written Complaints
• Response
Concerns During a Tour: Golden Rocket Tours is committed to providing exceptional travel experiences. If an issue arises during your Tour, Travelers should notify their Tour Director, Guide, or Golden Rocket Tours representative as soon as reasonably possible so that we have an opportunity to address the matter while travel is in progress. Many concerns can be resolved quickly when brought to our attention during the Tour experience.
Written Complaints: If your concern is not satisfactorily resolved during the Tour, the Lead Traveler should submit a written complaint to Golden Rocket Tours within twenty-eight (28) days following the completion of the travel experience. Written complaints should include:
- The Traveler's name and Booking Confirmation number
- A detailed description of the issue
- Relevant dates and locations
- Any supporting documentation or photographs, if applicable
Response Process: Golden Rocket Tours will acknowledge receipt of all written complaints and make reasonable efforts to investigate and respond in a timely and fair manner. We are committed to working with our Travelers to resolve concerns professionally and respectfully whenever possible.
• Governing Law
• Indemnification
• Force Majeure
• Severability
• Entire Agreement
Governing Law: These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and, where applicable, the laws of the state in which Golden Rocket Tours is organized or conducts its principal business operations, without regard to conflict of law principles. Any dispute arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the appropriate state or federal courts unless otherwise required by applicable law.
Indemnification: The Traveler agrees to indemnify and hold harmless Golden Rocket Tours, its owners, employees, contractors, representatives, affiliates, suppliers, guides, and agents from and against any claims, liabilities, damages, losses, judgments, costs, or expenses, including reasonable attorneys' fees, arising from the Traveler’s violation of these Terms, negligence, or unlawful conduct.
Force Majeure: Golden Rocket Tours shall not be liable for any failure to perform, or delay in performance of, any of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to, acts of God, natural disasters, severe weather conditions, pandemic or epidemic, acts of terrorism, war, civil unrest, government advisories or restrictions, transportation disruptions, public health emergencies, or other events beyond our reasonable control.
Severability: If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed from these Terms to the extent necessary. The remaining provisions shall continue in full force and effect.
Entire Agreement: These Terms & Conditions, together with any Booking Confirmation, applicable Tour information, and any written amendments agreed to by Golden Rocket Tours, constitute the entire agreement between the Traveler and Golden Rocket Tours with respect to the services provided.
No verbal statements, representations, or promises made by any employee, guide, representative, or third party shall be binding unless confirmed in writing by Golden Rocket Tours.
Changes to These Terms: Golden Rocket Tours reserves the right to modify, revise, or update these Terms & Conditions at any time. Revised Terms will be posted on our website with a “Last Updated” date and will apply to all new Bookings made after the revised version becomes effective, unless otherwise required by law. Travelers are encouraged to review these Terms periodically to remain informed of any updates.
How can I contact Golden Rocket Tours?
Email: info@goldenrockettours.com
If you have questions or would like assistance planning your Guyana adventure, we encourage you to visit our Contact us page or reach out to our team directly.