Privacy Policy

At Golden Rocket Tours, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with us online or travel with us. Select a topic below to learn more about our privacy practices.

Last Updated: July 2026

Our goal is to collect only the information necessary to provide exceptional travel experiences while protecting your personal information through responsible privacy practices and appropriate security measures. By using our website or providing your personal information to us, you acknowledge that you have read and understand this Privacy Policy. Information We Collect Depending on how you interact with Golden Rocket Tours, we may collect the following information:

Personal Information
• Booking Information
• Payment Information
• Merchandise Purchases
• Website Usage Information
• Cookies & Similar Technologies

Personal Information: Name • Mailing address • Email address • Telephone number • Date of birth • Nationality • Passport information • Flight information • Dietary restrictions • Medical or accessibility information • Travel preferences • Emergency Contact Information

Booking Information: When you reserve a tour, we collect information necessary to confirm your reservation, coordinate travel logistics, arrange accommodations, organize transportation, comply with governmental travel requirements, and assist during emergencies.

Payment Information: Payments are processed through secure third-party payment processors and trusted booking platforms. Golden Rocket Tours does not store complete payment card information on our servers.

Merchandise Purchases: If you purchase Golden Rocket Tours branded merchandise, we may collect your billing information, shipping address, purchase history, and contact information necessary to process, fulfill, and support your order.

Website Usage Information: When you visit our website, we may automatically collect information such as IP address, browser type, operating system, device type, approximate geographic location, pages viewed, referring website, and the date and time of your visit. This information helps us improve our website, understand visitor interests, and enhance the overall user experience.

Cookies & Similar Technologies: We may use cookies, web beacons, pixels, analytics tools, and similar technologies to improve website functionality, remember user preferences, analyze website performance, personalize content, and measure marketing effectiveness. Most browsers allow you to manage or disable cookies through your browser settings. How We Use Your Information We use your information to provide, improve, and support our travel services.

• Booking & Travel Services
• Customer Communications
• Marketing Communications
• Text Messages & Messaging Platforms
• Website & Service Improvements

Booking & Travel Services: We use your information to process reservations, confirm bookings, coordinate transportation, arrange accommodations, prepare travel documentation, organize guided experiences, and deliver the services you request.

Customer Communications: We use your contact information to communicate with you before, during, and after your trip. This includes booking confirmations, invoices, payment reminders, itinerary updates, travel advisories, schedule changes, supplier notifications, required travel documentation, emergency communications, customer support, and post-trip follow-up regarding your travel experience.

Marketing Communications: With your consent where required by law, we may send newsletters, destination highlights, travel inspiration, special offers, company updates, merchandise promotions, and announcements about future tours. You may unsubscribe from marketing communications at any time.

Text Messages & Messaging Platforms: If you provide your mobile phone number, we may communicate with you by text message, WhatsApp, or other messaging platforms regarding reservations, itinerary updates, travel alerts, customer support, emergency notifications, and promotional communications where permitted by law.

Website & Service Improvements: We continually evaluate website usage, traveler feedback, and customer preferences to improve our website, booking experience, travel offerings, merchandise, customer service, and overall traveler experience.

• Sharing Your Information
• Third-Party Travel Service Providers
• Legal Requirements
• Business Transfers

Sharing Your Information: Golden Rocket Tours does not sell your personal information. We share your information only when necessary to provide our services, fulfill your travel arrangements, process transactions, or comply with legal obligations.

Third-Party Travel Service Providers: To plan, coordinate, and deliver your travel experience, Golden Rocket Tours may share only the personal information necessary with trusted third-party service providers located in the United States, Guyana, and other destinations where we offer travel experiences or where services are required to fulfill your itinerary. These providers may include hotels and lodges, airlines, transportation providers, cruise operators, local tour guides, destination management companies, attractions, restaurants, travel insurance providers, payment processors, booking platform providers, merchandise fulfillment providers, and other vendors directly involved in delivering your travel experience. We share only the information necessary for each provider to perform its services and expect our partners to safeguard your personal information in accordance with applicable privacy and security standards.

Legal Requirements: We may disclose personal information when required by law, court order, subpoena, governmental authority, or when necessary to protect the rights, safety, property, travelers, employees, or operations of Golden Rocket Tours.

Business Transfers: If Golden Rocket Tours undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction in accordance with applicable law.

• Tour Photography, Video & Testimonials
• Blog & Community Participation

Tour Photography, Video & Testimonials: During our tours, Golden Rocket Tours or its authorized representatives may photograph or record video of participants for promotional, educational, editorial, and marketing purposes. These materials may be used on our website, blog, social media channels, brochures, presentations, advertisements, or other promotional materials. If you prefer not to appear in photographs or videos, please notify us before or during your tour. We will make reasonable efforts to accommodate your request. Following your tour, we may invite you to submit reviews, testimonials, photographs, or other feedback regarding your experience. With your permission, we may publish these materials as part of our marketing efforts.

Blog & Community Participation: Our website may feature blogs, travel stories, destination guides, and other interactive content. If you choose to comment on blog posts or participate in community discussions, the information you submit, including your name, comments, photographs, or other content, may become publicly visible. Please avoid posting confidential or sensitive personal information in public areas of the website. Golden Rocket Tours reserves the right to moderate, edit, or remove comments that violate our community standards, applicable laws, or the intended purpose of the website.

• Data Security
• Data Retention
• Children's Privacy

Data Security: We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to protect your information, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be completely secure.

Data Retention: We retain personal information only for as long as necessary to provide requested services, fulfill travel reservations, process merchandise purchases, comply with legal, accounting, and tax obligations, resolve disputes, and enforce our agreements.

Children's Privacy: Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children without the involvement of a parent or legal guardian.

• International Visitors
• Cross-Border Travel Services

International Visitors: Golden Rocket Tours is headquartered in the United States and primarily operates travel experiences in Guyana, with the potential to expand to additional destinations in the future. If you access our website or provide personal information from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or in other countries where we or our trusted service providers operate in order to fulfill your travel arrangements, process payments, provide customer support, and deliver our services. By using our website or booking travel with us, you consent to these transfers in accordance with this Privacy Policy.

Cross-Border Travel Services: To arrange and operate your travel experience, Golden Rocket Tours may transfer your personal information to trusted travel suppliers, accommodations, transportation providers, destination management companies, guides, booking platforms, payment processors, or other service providers located in the United States, Guyana, or other destinations included in your itinerary. We share only the information necessary to deliver the services you request and expect our service providers to protect your information using appropriate privacy and security practices.

• Your Privacy Rights

Your Privacy Rights: Subject to applicable law, you may request to access your personal information, correct or update your information, request deletion of eligible information, opt out of marketing communications, and withdraw consent where applicable. Operational communications related to your reservations, travel arrangements, merchandise purchases, safety, or customer service may continue even if you choose to opt out of marketing communications.

• Policy Updates

Policy Updates: We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices. The revised version will become effective when posted on our website with an updated Last Updated date.

How can I contact Golden Rocket Tours?

Email: info@goldenrockettours.com

If you have questions or would like assistance planning your Guyana adventure, we encourage you to visit our Contact us page or reach out to our team directly.